Program Satisfaction Survey Results

24-Hour CILA

• "Member enjoys his freedom with his services."
• "Member enjoys the activities with his peers and going to the disability pride parade."
• "Good staff."
• "Staff very helpful."
• "I like my own space and the comfort of my own room and the fact that staff allows me to be me and feel free to do the things I enjoy."
• "Staff are friendly."
• "I like that I am treated good."

Home Based/Self-Directed Assistance

• "My SDA is really good at her job. She will always go above and beyond."
• "I enjoy working with my aunt. I like being involved in my home."
• "Being with the program makes me feel special."
• "I am happy with the services I am receiving. My SDA is always going above and beyond to assist me with things we may need help with."
• "I like the fact that the services are catered to my needs."
• "The SDA is always willing to help. She will make things as convenient as possible."

Host Family Program

• "My care giver treats me nice."
• "Everything is well organized."
• "How everyone come together when we have problems."
• "That Ms. Angela and Ms. Schena are always here to talk to me."

ICILA

• "I receive assistance whenever needed, day or night and on the weekends."
• "I can get help with my benefits."
• "The opportunity to grow and prove myself."
• "They let me express my rights the way I want."
• "The laughs and joy staffs have in their faces when they work with members."
• "The ability to make my own choices."
• "Having all my rights explained to me by my staff."

Community Day Services

• "I go on nice outings."
• "My staff are very helpful to me."
• "Everyone is friendly."
• "The staff and members treat me nice."
• "I like working in the garden. I like doing yoga. I like working janitorial and getting money. I enjoy participating in the Special Olympics."
• "I love to do crafts."
• "It's a good place to be. I like the activities going on here. I like playing games, especially the Olympics. I enjoy it."
• "Everyone shows me love, I have friends here."

Employment

• "My Job Coach is always available to assist me."
• "I appreciate the work my support team is doing for me."
• "That I have helpful people on my side."
• "How when I was fired from my job my job coach worked fast on making sure they found me a new job. I love the new job."
• "Being able to make decisions in my services."
• "How my Job Coach is committed to helping me."

Foster Care/Intact Family Services

• "Keeping foster parents in the loop about what's going on."
• "Communication, true advocacy for both foster children and parents."
• "Anytime I call with concern they contact me rite bk they waste no time to get to me and help me understand my option on any situation they show that they care."
• "Communication is on point every time and making u fell heard seen and appreciated."
• "Training and supports for the foster parents and children."
• "They keep us updated with everything that goes on."

Mental Health Residential

• "I like the community health and I like talking to others."
• "Staff helping to prepare me with the skills I need."
• "I like the independence and the activities and different ways how you cook for yourself and make your own choices with staff support."
• "I like the services because they meet you half-way on my journey to success."
• "House is clean."

General Counseling

• "Clare really listens and has made if comfortable for me to talk to her. I am more open with her than any of my past 1/2 dozen therapists. We have discovered some diagnoses and root cause and come up with strategies to work on them"
• "I love my provider's queerness and experience with trans and neurodivergent issues."
• "At the end of my session I have time to reflect and address my feelings differently."
• "I like that it is tailored to me, and I don't feel pressured or awkward about the topic or topics I choose to talk about. I like that my counselor doesn't pick sides or says who is right or wrong."
• "I'm very pleased with my therapist. He understands my situation and always offers positive strategies."

Psychosocial Rehabilitation Services

• "The staff are caring."
• "I love the sense of community we have. i feel like have a family here."
• "I like coming here every day."
• "I enjoy having something to do every day and feeling like I am still able to participate in every day in my own way."
• "To talk to staff. The groups help. Help me get my anxiety out and problems. Sometimes I get to talk about the trauma."
• "I like the groups, the outings, and the therapy!"

Williams/Colbert

• "The staff really tries to assist and are a huge support."
• "Envision Unlimited finds you a place to live, helps with healthcare, and put people in place to help with everyday needs."
• "I like that I'm listened to and my opinions matter."
• "The people I work with are on top of everything that I need. They are very helpful and awesome to work with."
• "Having my own apartment has given me the opportunity to be independent."
• "Friendly and help me out. Explain everything. Happy to be back on own again."

Individual Placement and Support

• "I am provided with support that gives me hope about my future."
• "I was able to receive help creating a resume and finding employment. My Employment Specialist helped increase my self-confidence and gave me hope."
• "I do not have access to a computer or transportation. My Employment Specialist has helped me greatly with landing interviews and setting me up for success."
• "The respect and the support and you made me feel like a person that's has a chance to a new life."
• "My Employment Specialist is very hands on and has helped set up quite a few interviews for me. I appreciate the support."

Clustered Housing

• "How the Counselors are so nice and very attentive to our needs.  Also they provide us with wonderful activities."
• "The support is effective and given with respect and dignity."
• "It's a good program to get you back into the community and independent living."
• "They always assist me and help me when I have a hard time." 

Front Door Diversion Program

• "Very Helpful! Patient, willing to take time to tend to all needs."
• "Quick response to my mental health crisis.  Help in stabilizing my living and mental health situation."
• "It's hard to pick, honestly. The program has helped me in so many ways. I wouldn't be where I am in my journey without it."
• "Being given the chance to be independent."

Trauma-Informed Centers of Care

• "I like the one-on-one conversation in the office and the therapeutic tools I've received. They're effective and I rely on them, which helps me excel."
• "I like that they have a social worker that can accommodate me on my errands because I have agoraphobia and it's really hard for me to do things outside of my home but with proper support it makes it do-able."
• "Friendly and committed attention."
• "Claire has been an amazing therapist. I’ve tried therapy before and was not this successful."

The Living Room

• "The staff are respectful and grateful."
• "Environment and staff were very personable."
• "What I liked most about the services I received was that it was peer supported.  It made me feel more comfortable sharing my past and current crisis and mental health issues with others that have experienced similar issues."
• "I really like it the place is very clean and comfortable, and I recommend people."
   

Data and feedback was collected during FY 2024.